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Find quick guidance for trail and campground use, purchases, community safety, and account controls.
Map discovery, saved places, offline downloads, trail recording, campground requests, and service submissions are available from the relevant app tabs.
Purchases are managed by Apple or Google through RevenueCat. Use Restore Purchases in the app first, then contact support with the account email—never a payment-card number.
Use Report on the affected review, photo, condition update, or service listing. Reports enter the moderation queue without exposing the reporter publicly. For concerns about a rider, use Block on their content; for campground or trail listings, email support below.
In the app, open Profile → Settings → Delete account. If you no longer have the app, email support from the email address on your account with the subject “Delete my Hoofprint Trails account”. We delete the account within 30 days of your request. This removes your profile, name, email address, phone number, home location, saved places, trip lists, offline download records, notification settings and subscription records, and deletes or removes from public view the reviews, photos, trail and condition reports and other contributions you posted. We keep an anonymous “Deleted Rider” record with no contact details, administrator records of account and moderation actions, and a one-way code made from your purchase ID so old store messages can’t be linked to anyone. These have no set deletion date. Apple, Google Play and RevenueCat keep their own purchase records under their own policies.
Include the account email, device model, app version, and a concise description. Never send passwords, verification codes, or payment details.
Review our Privacy Policy and Terms & Conditions.